Employee Assistance Program Organizations
About Employee Assistance Program
You are the most valuable asset of your organization. When problems arise, it may be difficult to know where to turn for help. To assist you with finding the appropriate help, we offer an Employee Assistance Program (EAP) developed and administered by Peninsula Mental Health. The physical and emotional well-being of you and your family is important to us. Problems do not stop at work’s doorstep. For many, it is simply impossible to put the pressures and troubles of the world on hold when coming to work. Stress, anxiety, depression, substance abuse and family problems make daily living more difficult.
Services are provided for a wide range of personal matters, such as:
- Alcohol/Drug Abuse
- Workplace Issues
Employee Assistance Program Confidentiality
Employee Assistance Program clinical services are provided by experienced professionals who have a minimum of a Master’s degree in a mental health field and years of professional experience.
Employee Assistance Program professionals carefully adhere to Federal laws and regulations regarding confidentiality. Information about your contact with your Employee Assistance Program cannot and will not be released without your written consent, except in the following situations: by court order, imminent threat of harm to self or others, or situations of child or elder abuse. Sometimes employees who are referred to an Employee Assistance Program for work related problems give consent for the Employee Assistance Program to confirm to the employer that they are attending sessions and complying with recommendations.
Contacting Your Employee Assistance Program
Your Employee Assistance Program counselor is available to accept calls 24 hours a day, 7 days a week. The professionals at Peninsula Mental Health are prepared to assist you with any problems that can affect your health, personal happiness, and your job satisfaction.
Appointments may be arranged outside of your normal working hours. For most non-emergency situations, the Employee Assistance Program can usually offer an initial appointment within 3 to 5 working days. Evening appointments are popular and are quickly filled. You may experience a delay if this is your only scheduling option.
Please arrive at least 15 minutes early for your first scheduled appointment. It is important to call and give at least 24 hours notice if you cannot keep your appointment. Otherwise, the appointment may be counted as one of your yearly visits.
What Can You Expect From Your Employee Assistance Program?
Your Employee Assistance Program is provided as an employment benefit at no cost to all full and part time employees. Employee Assistance Program services are short term and solution-focused. You and your immediate family are eligible for three appointments per year with your Employee Assistance Program counselor. Experienced mental health professionals will first listen to your concerns, assess the nature of the problem(s) and determine the appropriate means to help you. Short-term problem solving may be indicated and provided through the Employee Assistance Program. Or, a referral for a specialized treatment outside the Employee Assistance Program may be more appropriate. There are a number of situations where specialized services beyond the number of Employee Assistance Program sessions are indicated such as substance abuse, significant depression and anxiety, eating disorders, and problems that require medication, just to name a few. Your EAP counselor will help with a referral to obtain the services you need.
In most circumstances, Employee Assistance Program services are provided in face-to-face conversations. In some circumstances, these services may be provided by telephone.
Your Employee Assistance Program counselor will contact you to follow-up and collect confidential satisfaction feedback in order to assure that you are receiving the best possible service.